EJD Supply Chain


Job ID: 2935-en_US
Location: Tampa, FL

Job Category: Customer Service / Order Management

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As the nation’s leading bottled water company, BlueTriton Brands is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.

ReadyRefresh is one of the most visible parts of the BlueTriton business, delivering healthy hydration to customers where they need it most.  It’s another example of how we are committed to helping people maintain a healthy lifestyle. Our drivers and unit leaders are the backbone of the ReadyRefresh team. We’ll make sure you receive the support, benefits and development you need to build the perfect career.

Job Description

We are currently seeking an Enterprise Service Specialist to join the BlueTriton team. This role is an integral part of the Enterprise Service team, managing account relationships via remote support. This position can be remote and reports to the Enterprise Service Center. The Enterprise Service Specialist plays a critical role in achieving sales targets, ensuring customer satisfaction, and helping to grow the ReadyRefresh business.


Schedule: Monday to Friday (Flexible, 8AM to 12PM, 10AM to 2PM)

Reporting Location: Raynham, Massachusetts OR Tampa, Florida

Excellent BlueTriton Benefits: Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid vacation, paid time off and much more!

Key Responsibilities include, but are not limited to:

  • Manage relationships with Blue Triton customer accounts (VIP/Platinum Level Commercial/Retail/DSD) remotely 
  • Execute sales strategies defined by Enterprise Service Center Leader 
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. 
  • Field customer calls, and find the appropriate channel through which to address the customer inquiry 
  • Maintain high levels of customer satisfaction 
  • Collaborate with the BTB operating companies to execute joint customer efforts 
  • Effectively sell-in new items, pricing, promotional programs, merchandising (POS and equipment), activities and programs that support Customer plans 
  • Learn all facets of customer dynamics and use understanding to align on customer priorities
    • Proactively anticipate customer needs 
  • Collaborate with peers to share best practices and strategies to drive customer satisfaction 
  • Integrate with the B2B Marketing Center to align efforts and execute on Customer Plans 

Key success measures associated with this position include, but are not limited to: 

  • Timely execution of sales-related activities (e.g. follow-ups, lead management)
  • Customer Satisfaction and Customer Retention 
  • Number of fielded and resolved service calls, number of customers serviced remotely 
  • Number of qualified opportunities created, Conversion Rate 
  • Compliance to key processes (tool usage, peer collaboration)


Key qualifications include, but are not limited to: 

  • 5+ years of experience in sales, marketing, or customer service roles 
  • High School diploma or equivalent required; Bachelor’s degree in business, marketing, or equivalent experienced preferred 
  • Experience managing customer relationships, and providing a high-level of customer service
  • Experience with negotiation, preferably via telephone 
  • Excellent written and verbal communication skills, particularly via telephone 
  • Proven track record of consistently growing accounts’ business 
  • Solid analytical and technical skills in MS Office and internal sales tools
  • “Team player” with demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement 
  • “Self-starter” with a concrete ability to work autonomously 

Technical Qualifications and Requirements:

  • The employee must have a space in his or her place of residence suitable for the installation of a Home Agent work station.
  • Work environment must be free from distractions, including any background noise that impacts the customer experience
  • The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
  • Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred. 
  • Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers. 
  • Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.
  • Must be able to certify compliance with requirements regarding internet speed and connection

BlueTriton Brands is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills, Ice Mountain and Pure Life. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at BlueTriton Brands?

Applicants with criminal histories are welcome to apply.

BlueTriton Brands is an equal opportunity and affirmative action employer and is looking for diversity in qualified candidates for employment:  Disabled/Veteran. 

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